Privacy and security policy

Who are us?

Cuba Rent Sim Card (naming us in the document as “we”, “our service”), possibly being also called “Sim Card Rent in Cuba”, is nothing more than a service provided to anyone who visits the Island of Cuba and do not have a SIM Card so you can be connected in Cuba without spending data roaming or roaming from your home country.

We work online, in such a way that we do not reside in any specific point of the island, but if we are located in Havana, capital of Cuba. Our service lies in the rental of a compatible SIM card throughout Cuba, for the enjoyment of calls and the internet during your stay on the Island.

The official address we have so far is https://facebook.com/cubarentsimcard, http://cubabluediving.com/cubarentsimcard/, https://cubarentsimcard.negocio.site/ and in addition to having our mail cubarentsimcard @ cubabluediving. com.

Our service is unique so far in the private sector. Giving an excellent service in support of the Cuba Blue Diving Diving Center (http://cubabluediving.com/)

What data do we collect and why do we collect it?

Simply the data we collect is of use for our service, for security reasons and we do not sell it or use it for any other service. Nor do we use it with our ally of Cuba Blue Diving.

The data we collect from the client are the following:

• Passport number
• Name and surname
• Address
• Country
• Telephone number of your country

The data collected is scanned and stored in a local Database, which is deleted after 3 months of the rental itself. We only have the name, surname and country register to have a control and statistics for business use. In addition, having this registry can provide better services and offers to customers who have enjoyed the service.

Analytics

Who do we share your data with?

Our page is responsible for NOT sharing any of your data. We, first of all, recommend that you do not store any phone number or personal data on your SIM card. Also that the client himself when using the phone number for WhatsApp or another social network, does not leave any data registered in the cloud and delete the same user his own data. However, we restore all the values of the SIM card at the factory once the customer has delivered it.
This is reference to the data that can be saved on the SIM card and with respect to personal data, they are the same as explained above.

How long do we keep your data?

The data that can be registered on the SIM Card, are not retained at any time. And the data that the client gives us is recorded in the manner discussed above.

What rights do you have over your data?

The customer, after the first three months after the rental, can inform us to eliminate the entire record of his data from our database. Therefore, as a client I would stop enjoying possible offers that I may have for future rentals.

Payments, prices and deposit

The service we perform is from a SIM Card rental, therefore, just like any other rent, a deposit is charged upon obtaining the service. This bond has a cost of 50 CUC or the equivalent of 1 = 1 for currencies such as US Dollar (USD), Euro (EUR), British Pounds (GBP) or Canadian Dollar (CAD). The deposit is returned in full at the end of the rental period. With this deposit we guarantee the return of the SIM card.

The rental of our service does not exceed 30 days. In exceptional cases, it could be rented for more than 30 days, but there are changes in our policy, so the deposit would increase to 80 CUC.

The cost of the rent is made by days, having variation by the amount of days reserved. This price is consulted with us through any of our active channels. In the event that the client wants to increase the amount of days of rent once rented and the service, he must contact us to know if there is availability and if it exists, because the difference is paid in the delivery of the card SIM In the event that the client does not contact us to extend the service time and continue using the service, because the SIM card is automatically canceled, thus losing the right to recover the money from the deposit.

For more information on the exchange rate, you can visit the official website: https://www.bc.gob.cu/.

Theft, deterioration or loss of the SIM card

In the event that the customer has lost or stolen the SIM card, what the customer must do, is to locate us to make the management of cancellation of the SIM card. The price of our rental rate includes the insurance of "Theft, damage or loss", as long as the amount of the rent exceeds 7 days and otherwise the customer must pay the amount of 5 CUC.

Our service allows the cancellation of the SIM card, for which, depending on the occasion, the service can be continued with another card. We cannot solve the case of theft or loss of the mobile device. In the event that he is going to make a complaint, the client should simply bring the IMEI of the phone so that the POLICE can handle the relevant case, but if the client does not have the IMEI of the phone, that case would not be very successful.

Coverage and characteristics of the mobile device that a customer must have

We provide the SIM Card rental service, but the customer must have a device compatible with the cell phone network in Cuba, which is available in 900 MHz throughout the national territory in GSM.

To enjoy the 3G Network in Cuba, the client must be in an area under 3G coverage and the terminal of his cell phone must be compatible with the WCDMA standard at the frequency of 900 MHz, (international standard used by several countries in Europe and Latin America) . At present, the coverage of this technology in our country allows us to appreciate a higher data transmission speed (mail), multimedia capacity and better quality in voice and video transmission in real time.

To manually check if the phone can access third-generation technology, the customer only has to open the Settings / Mobile Networks / Network Mode tool; although depending on the brand and model some of these steps may vary.

You can check with us before the rental if your device is compatible or not.